Refund policy
CASWELL HOUSE — RETURN & REFUND POLICY
We want you to love what you ordered. If something isn't right, we're here to help.
Return Window We accept return requests within 30 days of delivery. To be eligible, items must be in their original condition — unused, with tags attached, and in original packaging.
How to Start a Return Contact us at [your email] within 30 days of receiving your order. Please do not send items back without first receiving authorization — unauthorized returns will not be accepted. Once your return is approved, we'll provide instructions on how and where to send your item.
Return Shipping Costs
- If your item arrived damaged, defective, or incorrect, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return postage. Return shipping costs will be deducted from your refund.
Damaged or Incorrect Items Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at [your email] with a description and photos so we can make it right.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, please reach out to us.
Refunds are issued for merchandise only — original shipping costs are non-refundable.
Exchanges We recommend returning your original item and placing a new order for the desired product once your return is accepted. Contact us at [your email] and we'll do our best to make the process seamless.
Non-Returnable Items The following items are not eligible for return or exchange:
- Sale items
- Gift cards
- Sample or as-is items
Shortages If any items are missing from your order, please notify us within 14 days of delivery.
Questions? We're always happy to help — reach us at contact@caswellhouse.co.