Shipping policy
CASWELL HOUSE — SHIPPING POLICY
At Caswell House, we partner with carefully selected suppliers to bring you quality home décor and lifestyle products. Shipping times may vary slightly by item depending on which supplier fulfills your order.
Processing Time All orders are processed within 1–4 business days. Orders placed before 10:30 AM CST may ship the same day, depending on the item and supplier. You will receive a tracking notification by email once your order has shipped.
Domestic Shipping (US) We offer free standard shipping on all orders within the continental United States. Estimated delivery times are as follows:
- Free/Economy Shipping: 5–8 business days
- Standard Shipping: 3–4 business days (available for a small additional fee)
Please note that delivery timeframes are estimates and are not guaranteed by carriers. Delays may occasionally occur due to geographic location, weather, or carrier handling.
Important Notes
- We are unable to ship to PO Boxes at this time.
- We are not responsible for stolen packages or delays caused by weather or carrier issues.
- Please ensure your delivery location is secure when placing your order.
International Shipping We do not currently offer standard international shipping. Please contact us at [your email] for international inquiries and we will do our best to accommodate your request. Please note that customers are responsible for any import duties, brokerage, or customs clearance charges on international orders.
Order Tracking Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.
Questions? Reach us at contact@caswellhouse.co.